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job interview, former employer, businesslike, company job, offered the job, business, corporate, corporation, negotiate salary
employment service, accounting, administrative, professional, recruiting consultants, job interview
career development, job openings, employment service, accounting, administrative, professional, recruiting consultants
job interview, former employer, businesslike, company job, offered the job, business, corporate, corporation, negotiate salary
employment service, accounting, administrative, professional, recruiting consultants, job interview
Keys to Success
WRITING A WINNING RESUME

A good resume may not get you a job, but a bad resume can prevent you from getting the interview and without the interview, there's no chance of getting the job!

The new rules for good resumes start with the fact that there are fewer rules. There's room for some creativity, but not for gimmicks. What works today are a conservative style and a focus on key achievements - especially those that relate to the particular job you are applying for. What interests an employer for a computer operator may not interest the employer hiring an accountant. It is important that people who qualify for several different jobs, have several different resumes, highlight different strengths as they relate to different job openings. However, all resumes must be accurate and truthful.

Obtaining a better job today is more competitive than in the past as better positions require more specialized skills. This trend will continue into the next century as more and more qualified people are preparing themselves for better jobs.

Since the resume is a primary resource in finding a better job, extra time spent on its preparation is a good investment. In fact, some people constantly update their resume, even though they may never have to use them to get another job. As a reminder of your talents and accomplishments, a current resume can provide you with a key to getting a better position within your present company or the tool to prove you deserve a salary increase.

The best way to explain the new "rules" of writing a winning resume is to explain the do's and don'ts of successful resume writing.
DO's
  • Print your resume on standard letter size, white or ivory paper.
  • Use short paragraphs - preferably no longer than five lines. Leave plenty of space between paragraphs and allow for adequate margins.
  • Use conventional English and avoid multi-syllable words when a one or two-syllable word is clearer.
  • Make sure the resume and the cover letter are error free. Proofread and have others proofread also.
  • Revise the resume to fit the specific position for which you are applying. It's extra work, but will pay off.
  • Always allow the most space for the work experience most relevant to the position you are applying for. Include your significant contributions at each one of your jobs.
  • List your activities with professional, trade and civic associations only if they are appropriate.
  • Keep a permanent file of your achievements, no matter how inconsequential they may appear to be. This is the basis of good resume, and is also essential information to negotiate a raise or promotion.
  • Give each of your references a copy of your resume.
  • Remember to send a brief customized letter with each resume.
  • Always re-read your resume before every interview.
DON'Ts
  • Never give reasons for termination or leaving a job on the resume.
  • Do not take more than two lines to list hobbies, sports, and social activities, and when in doubt, leave them off.
  • Do not use exact dates. Months and years are sufficient.
  • Do not list references on the resume or "references available upon request." It is assumed and clutters up the resume.
  • Don't include your company phone number unless your current boss is aware of your departure.
  • Never include any physical appearance or health information. Also never include marital or family status, national origin, or your social security number.
  • Do not list your high school or grammar school if you are a college graduate.
  • Do not state your objectives on your resume unless the resume is targeted to that position.
  • Do not use professional jargon unless you are applying for a position in the same industry.
  • Stay clear of passe "action words," such as accelerated or streamlined.
  • Never provide salary information on the resume. Save it for the interview.
  • Do not stretch the truth in any of the information you provide to prospective employers.
KEY RESUME VERBS

The following list of verbs will help you in describing your duties, skills, or abilities when writing your resume.
ACCOUNTING SKILLS
ACCOUNTING SKILLS
ACCOUNTING SKILLS
administered
allocated
analyzed
appraised
audited
balanced
budgeted
calculated
computed
developed
forecast
managed
marketed
planned
projected
researched
acted
conceptualized
created
designed
developed
directed
established
fashioned
illustrated
instituted
integrated
introduced
invented
originated
performed
planned
revitalized
shaped
assembled
built
calculated
computed
designed
devised
engineered
fabricated
maintained
operated
overhauled
programmed
remodeled
repaired
solved
trained
upgraded
OFFICE SKILLS
PEOPLE SKILLS
RESEARCH SKILLS
approved
arranged
cataloged
classified
collected
compiled
dispatched
executed
generated
inspected
monitored
operated
organized
prepared
processed
purchased
recorded
retrieved
screened
specified
tabulated
validated

adapted
advised
assessed
assisted
clarified
coached
communicated
coordinated
counseled
demonstrated
developed
diagnosed
educated
enabled
encouraged
evaluated
expedited
explained
facilitated
familiarized
guided
informed
initiated
instructed
persuaded
referred
rehabilitated
represented
set goals
stimulated

clarified
collected
critiqued
diagnosed
evaluated
examined
extracted
identified
inspected
interpreted
interviewed
investigated
reviewed
summarized
surveyed
systemized

SUPERVISORY SKILLS
VERBAL SKILLS
MISC. SKILLS
administered
analyzed
assigned
attained
chaired
contracted
consolidated
coordinated
delegated
developed
directed
executed
increased
organized
oversaw
planned
prioritized
produced
recommended
reviewed
strengthened
supervised
addressed
arbitrated
arranged
authored
corresponded
developed
directed
drafted
edited
enlisted
formulated
influenced
lectured
moderated
motivated
negotiated
persuaded
publicized
recruited
reconciled
spoke
translated
wrote
accelerated
accomplished
conceived
conducted
demonstrated
eliminated
equipped
founded
implemented
improved
motivated
organized
recommended
revamped
scheduled
RESUME CHECKLIST

If you follow all of the steps below, your resume should be in top form and ready to help you in the job search.

  • OBJECTIVE - target your objective as closely as possible to the specific job for which you are applying.

  • EVERYTHING COUNTS - select information that relates and supports objective.

  • FORMAT AND CONTENT-choose the format which best highlights your strengths and information which relates to the specific job for which you are applying.

  • TELEGRAPHIC STYLE-omit personal pronouns (I, we, etc.) and write in concise style similar to a telegram. Assisted coach, answered phones, etc. Accurately typed 50 wpm, maintained 3.0 GPA, achieved perfect attendance for 3 years.

  • ORDER OF INFORMATION-list most important sections first; prime space is top one-third of page.

  • DRAFT-begin with a pencil and paper, as it often takes several written drafts before you are ready to begin typing your final copy.

  • SKILL AND ABILITIES-choose action-oriented short statements beginning with a verb. Example: operated cash register, greeted customers, stocked shelves, graded papers, organized fund-raiser for promotion.

  • MECHANICS-easy to read, 1 to 1-1/2 pages, correct spelling, grammar, and punctuation. Eliminate unnecessary words and phrases.

  • USE MARGINS CORRECTLY-resume should be balanced, centered from top to bottom, as well as left to right.

  • REVIEW-proofread your resume and then have someone check it over before submitting it to the employer.

  • PAPER-use heavy stock standard size (8 ½" x 11") resume paper of good quality (white, cream or light gray color). Be sure reproduction is of high quality - photocopies should have no fading, streaking, scratched-out spots, or correction fluid.

  • COPIES-keep available for updating and future use. This will make revising your resume easier.

INTERVIEW TIPS
The primary idea of the interview is to share information. It is your chance to sell the employer on the concept that you are the best person for the job. To be completely prepared, here are some tips to remember before, during, and after the interview.

BEFORE
  • Research the company, the job, the salary range, and the interview.
  • Do your homework. Write answers to the questions that might be asked.
  • Prepare questions to ask the interviewer.
  • Have a copy of your resume ready.
  • Take time for good grooming and hygiene
  • Go alone and plan to arrive at least 15 minutes early.
  • Prepare your thank-you cards.

DURING
  • Do not chew gum or smoke.
  • Relax, be yourself, and demonstrate self-confidence.
  • Maintain eye contact with the interviewer.
  • Demonstrate good posture and mannerisms.
  • Be enthusiastic.
  • Stress your qualities and skills.
  • Don't speak unkindly of a former employer or former teacher.
  • Keep a businesslike attitude.
  • Ask questions about the job or company.
  • Do not ask about salary until you have been offered the job.

AFTER
  • Thank the interviewer for his/her time; smile and shake hands.
  • Thank the receptionist for his/her courtesy, and ask for the interviewer's business card (for the thank-you card).
  • Send a thank-you card, call or visit within 48 hours.
  • Once you have been offered a job, you can negotiate salary.


TELEPHONE INTERVIEW TIPS

  • After reviewing the job description and company literature/Web site, jot down questions you may want to ask regarding the position, the company, the industry, the interviewer's background, etc.
  • Jot down points about your background and experience that you feel are attributes for this position.
  • To insure that the interview gets your total focus and attention, do the interview in a room with no distractions of any sort-no people, pets, radios, TVs, appliances, etc. Be sure to disengage "call waiting" if you have that feature on your phone (see instructions below).
  • Have a copy of your resume, your questions and notes, the job description, a notepad and pen, etc., available during the interview.
  • Be aware of your "presence" on the phone, since you do not have the visual presence of a face-to-face meeting. Make sure that your personality and professionalism are evident in what you say and how you say it. Maintain a speaking tone and volume that is equal to the person to whom you are talking.
  • Try to do the interview standing instead of sitting. This allows you to work off nervous energy and provides better blood flow (and consequently better thought processes) than sitting. However, if standing is awkward, then be seated during the interview-or do a combination of both.
  • Remember that the interview is a sales presentation of your experience and credentials and how they can be of benefit to this prospective employer-put your best foot forward. Towards the end of the interview, if you are genuinely interested in the position, let the interviewer know of your interest-in other words-"CLOSE for a face-to-face interview!"
  • Plan to send a follow-up letter as soon as possible.
  • Be sure to call your "friendly recruiter" as soon as you can after the interview!

To disengage the "call waiting" feature on your phone:
This only works one call at a time. If you are placing the call-dial *70 before you make the call. If you are receiving the call-after you answer the call, tell the caller you need to put him/her on hold while you disengage call waiting. Put the caller on hold, dial *70, and take the caller off hold. If your phone does not have a "hold" button, simply depress the flasher (the same way you put a call on hold to answer call waiting). When you hang up, call waiting engages automatically.

FACE-TO-FACE INTERVIEW TIPS
  • After reviewing the job description and company literature/Web site, jot down questions you may want to ask the employer regarding the position, the company, the interviewer's background, etc.
  • Jot down points about your background and experience that you feel are attributes for this position. Feel free to refer to your notes during the interview. This will let the company know that you did your "homework".
  • Plan to take several extra copies of your resume with you.
  • Remember that the interview is a sales presentation of your experience and credentials and how they can be of benefit to this prospective employer-put your best foot forward. Toward the end of the interview, if you are genuinely interested in the position, let the interviewer know of your interest-in other words-"CLOSE for the next step!"
  • Plan to send a follow-up letter to each person you met as soon as possible.
  • Be sure to give your "friendly recruiter" a call as soon as you can after the interview.

INTERVIEW QUESTIONS

Eight Most Often Asked Questions


The purpose of an interview is to allow the employer to get to know you better. Each question asked is designed to give them insight into your skills, abilities, and attitudes. It is a known fact that the candidate who comes out of the interview with a job offer is not necessarily the best qualified but the one who made the best impression.

1. WOULD YOU TELL ME ABOUT YOURSELF? This opening statement requires only a brief reply. The interviewer is already familiar with your background through your application and resume. The interviewer is now asking for an indication of your self-confidence and your ability to handle yourself under pressure. Mention those things which you are most proud of and comfortable talking about; however, keep them job-related (skills, abilities, personal qualities, work experience, vocational training, ROP, etc.).

2. WHY DO YOU WANT TO WORK HERE? This question gives the employer an idea of what really matters to you. Did you bother to find out any information about the company? Employers want to feel special or "chosen." Make them feel as if you have exercised discretion and good judgment in selecting them.

3. WHAT ARE YOUR STRENGTHS AND/OR WEAKNESSES? What an excellent opportunity to sell your skills! The employer wants to know that you recognize those areas in which you shine. Identify those personal qualities that make you special. Give examples of your accomplishments. The question regarding weaknesses is a chance for the employer to observe how you handle yourself under pressure. Don't bring up weaknesses that would cause an employer to question your job performance. Discuss a weakness that could be seen as a strength in the area you want to enter. For example, getting bored with repetitive tasks could be seen as a strength on a job in which one's duties are always changing. Mention to the employer how you are working to correct weaknesses. Turning negatives into positives is a good rule of thumb.

4. WHERE DO YOU SEE YOURSELF IN THREE TO FIVE YEARS? Employers ask this question because they are interested in goal-oriented people. Few people know exactly where they will be several years into the future, so you need not be that specific. Have some direction or goals in mind and be ready to talk about them.

5. HOW DO YOU SPEND YOUR SPARE TIME? This question is posed to determine if you use your time constructively. Do not mention pastimes that carry negative or boring connotations--shopping, watching TV, movies, etc. Describe positive or interesting activities. Good examples are sports, reading, education, or visits to museums.

6. HOW ARE YOU QUALIFIED FOR THIS JOB? WHY SHOULD I HIRE YOU? WHAT CAN YOU DO FOR ME? In this question, the interviewer wants you to explain how your background, experience, training, and personal qualities relate to the responsibilities of the job for which you are applying. You can answer this question by listing the qualifications of the job. Show how you have proven that you meet those qualifications. Don't be afraid to add personal qualities in addition to skills and abilities.

7. WHAT DID YOU LIKE/DISLIKE ABOUT YOUR LAST JOB/CLASS? Mention some aspect of your previous job or class that you find similar to the position for which your are interviewing. Promote a personal trait of yours by saying. "What I liked most about this (job/class) was having the opportunity to use my skills." Remember that a wise man once said, "If you don't have anything good to say, don't say anything at all!"

8. DO YOU HAVE ANY QUESTIONS FOR ME? This is your chance to let the employer know that you are looking for the right place to put your skills to work. Remember that you are interviewing the employer as well as being interviewed. Some sample questions might be:

* Does the company have any plans for future growth?

* Who supervises the job?

* When do you expect to make a decision? Or, when can I expect to hear from you?

* Do you have any more questions about my qualifications?

* How would you describe a typical day on the job?

GENERAL INTERVIEW QUESTIONS
  • Please describe your present responsibilities and duties.
  • How do you spend an average day?
  • Discuss some of the problems you encountered on the job.
  • What do you consider to be your chief accomplishment in your present job? Previous job?
  • How do you view the job for which you are applying?
  • What in your background particularly qualifies you to do the job?
  • If you were to attain this job, in what areas could you contribute immediately?
  • In what way has your education and training prepared your for this job? What disappointments did you have in your previous job?
  • In what areas did you need guidance or help from your boss?
  • For what thing have your superiors complimented you? Criticized you?
  • Of all the areas of your last job, what did you like most? Least?

ADDITIONAL INTERVIEW QUESTIONS

Designed to Make You Think

1. What have you accomplished in your life that makes you feel proud?

2. Who has made the most positive influence in your life, and why?

3. Describe a time you have worked under pressure.

4. What talents do you possess that have given you the most satisfaction?

5. What rewards other than money motivate you to work hard?

6. Why did you choose the career for which you are preparing?

7. What are the most important rewards you expect from a job?

8. What have you learned from participation in extracurricular activities?

9. How would a former employer or teacher who knows you well describe you?

10. Describe a major problem you have encountered and how you dealt with it.

REMEMBER that an interview is designed to identify your strengths. Some questions may seem "impossible," while some may be open-ended and are intended to show how fast you think or how well you handle pressure. Interviewers have even been known to remain silent during an interview. This way you must be able to "sell" the employer on the idea of hiring you by carrying the entire interview yourself.

INTERVIEW QUESTIONS TO UNCOVER PERSONALITY TRAITS

Motivation
  • Why did you select this type of career?
  • What is it that you seek in a job?
  • What is your long-term objective?
  • How do you plan to reach this goal?
  • What kind of position would you like to hold in 5 years? 10 years?
  • What would you want in your next job that you are not getting now?

Stability
  • What were your reasons for leaving each job?
  • Why are you seeking a job right now?
  • What were your original career goals? How have they changed over the years?
  • What was the greatest disappointment thus far in your life? How did it change your thinking or way of life?

Resourcefulness
  • How did you change the scope of your previous job?
  • What were some of the more difficult problems encountered on the job? How did you solve them?
  • To whom did you go for counsel when you couldn't handle a problem on the job? What type of problems did you bring him/her?

Ability to Work Under Direction
  • Describe your supervisor's supervisory methods--evaluate them.
  • For what things have your supervisors complimented you? Criticized you?
  • On what committees have you served? What did you contribute?
  • In your previous jobs how much of your work was done on your own? With others?
  • Which aspect did you enjoy more? Why?

Advanced Personnel Resources Inc.
APR Staffing
701 Green Valley Road, Suite 310
PO Box 4923
Greensboro, NC 27408-4923
FAX: (336) 272-7729
(336) 272-7720
info@aprinc.com
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