Client Account Representative in Greensboro, NC at Advanced Personnel Resources

Date Posted: 11/9/2022

Job Snapshot

Job Description

Advanced Personnel Resources is currently seeking a Client Account Representative for our client located in the Triad. Ideal candidates for the Client Account Representative role will have a minimum of 3 years experience performing customer service functions in a manufacturing environment and have a basic understanding of SAP, supply chain functionality, and the sales process through distributors. Bilingual candidates are highly preferred.

Job Requirements

Duties:

  • Ensure timely and accurate processing of customer orders, credit and debit notes in SAP
  • Ensure all work is completed within respective deadlines in line with audit requirements.
  • Investigate timely resolution of order, claim and customer service related queries
  • Liaise with 3rd party warehouse and distribution partners (Customer Service, Marketing, Master Data, Supply Chain & Logistics, Finance External Customers, Distribution Centers)
  • Data analyzing skills and an ability to translate tasks into action plans
  • Demonstrate sufficient knowledge of internal/external processes and procedures to troubleshoot and correct problems
  • Work in fast-paced environment and support local projects as needed

Requirements:

  • High School Diploma or Equivalent required
  • Associates or Bachelor’s Degree preferred
  • Senior level customer service experience required (min of 3 years)
  • Proficiency in Microsoft Outlook and Excel (will be required to take assessments)
  • Previous experience in Customer/Distribution service role activities
  • SAP experience strongly preferred
  • Strong communication skills (Bilingual preferred)
  • Strong interpersonal skills in developing relationships within the organizational structure
  • Demonstrated sense of urgency in respect to maintaining customer service levels
  • Ability to work independently and as a team

Benefits offered by APR until you are hired by our client:

Medical, Dental, Term Life, Short-Term Disability, Holiday Pay, Service Bonus, Direct Deposit