Essential Functions:
- Contacts delinquent accounts by phone, email, or direct mail to determine the reason for delinquency and assist them in developing plans to bring accounts current.
- Answers general collection questions from customers and staff.
- Target specific delinquent accounts for repossession, judgement, up-to-date payment arrangements, possible re-writes, or delinquency reduction solutions.
- Prepares and sends required delinquent letters and collection notices.
- Record and document delinquent account activity. Maintain detailed history indicating collection activity and efforts on individual member accounts within the core system.
- Determines and initiates appropriate collection actions (funds transfer, repayment schedules) to resolve delinquent accounts.
- Process and maintains records on return deposit checks.
- Observes all information relevant to proper collection procedures including, but not limited to, Fair Debt Collection Practices Act (FDCPA) & Telephone Consumer Protection Act (TCPA).
- Researches payroll deductions, stops, starts and changes as they may affect the status of loan or credit card repayment.
- Performs skip tracing duties as needed.
- Posts payments from collection agency.
- Performs other duties as assigned.
Qualifications:
- High School Diploma or GED required.
- Well-organized and detail-oriented.
- Customer service experience preferred.
- Knowledge of general office procedures.
- Intermediate to Advanced knowledge of Word and Excel, and the ability to learn other software products
- Must be bondable.
Benefits offered by APR until you are hired by our client:
Medical, Dental, Term Life, Short-Term Disability, Holiday Pay, Service Bonus, Direct Deposit
