Debt Collector in Winston-Salem, NC at Advanced Personnel Resources

Date Posted: 7/8/2024

Job Snapshot

Job Description

Advanced Personnel Resources is seeking a motivated Debt Collector with for a new opportunity with our client, a well-established financial institution in the Winston-Salem area. The Debt Collector will be responsible for the control of delinquent accounts that are ten or more days past due. The Debt Collector will attempt to bring delinquent loans current through negotiation with the account holder or to get the loan in a paying position to reduce future loan losses.

Job Requirements

Essential Functions:

  • Contacts delinquent accounts by phone, email, or direct mail to determine the reason for delinquency and assist them in developing plans to bring accounts current.
  • Answers general collection questions from customers and staff.
  • Target specific delinquent accounts for repossession, judgement, up-to-date payment arrangements, possible re-writes, or delinquency reduction solutions.
  • Prepares and sends required delinquent letters and collection notices.
  • Record and document delinquent account activity. Maintain detailed history indicating collection activity and efforts on individual member accounts within the core system.
  • Determines and initiates appropriate collection actions (funds transfer, repayment schedules) to resolve delinquent accounts.
  • Process and maintains records on return deposit checks.
  • Observes all information relevant to proper collection procedures including, but not limited to, Fair Debt Collection Practices Act (FDCPA) & Telephone Consumer Protection Act (TCPA).
  • Researches payroll deductions, stops, starts and changes as they may affect the status of loan or credit card repayment.
  • Performs skip tracing duties as needed.
  • Posts payments from collection agency.
  • Performs other duties as assigned.


  • High School Diploma or GED required.
  • Well-organized and detail-oriented.
  • Customer service experience preferred.
  • Knowledge of general office procedures.
  • Intermediate to Advanced knowledge of Word and Excel, and the ability to learn other software products
  • Must be bondable.

Benefits offered by APR until you are hired by our client:

Medical, Dental, Term Life, Short-Term Disability, Holiday Pay, Service Bonus, Direct Deposit