Advanced Personnel Resources is seeking a skilled Engineering Support Representative for a new opening with our client, a large manufacturing firm located in the Triad. As an Engineering Support Representative, you will be responsible for customer sales support, inside sales, and customer relationship building/sales collaboration. The Representative will manage customers, work on customer projects, blanket order management, quote on pricing and availability, blanket orders, customer inventory, and returns and repairs. The Support Representative will learn the suppliers and gain products knowledge.
Pay: $20-$25 per hour
Schedule: 8-5 Monday - Friday (offering a hybrid schedule after training)
Benefits offered by APR:
Medical, Dental, Term Life, Short-Term Disability, Holiday Pay, Service Bonus, Direct Deposit
Job Duties and Responsibilities Engineering Support Representative:
- Receives, analyzes, classifies and records all consumer complaints and inquiries by interviewing dissatisfied customers by phone, by interpreting written correspondence, by examining available product, by assigning sequential control numbers and by updating the customer communications database according to departmental procedures.
- Compiles Consumer Complaints caused by Manufacturing, Sales Related Complaints and Comments, Vendor Rating, and Competitive Brand Reports for specified departments by obtaining data, maintaining defective material database, calculating, verifying, assembling, charting, obtaining approval, preparing cover letters, and preparing reports for distribution.
- Provides all requested consumer complaint letters, product, and inquiries to Operations, Research, Marketing, Sales, Insurance, and Legal Departments for their review and/or corrective actions by organizing and forwarding the complaint information to the appropriate departments daily.
- Assures that the appropriate consumer response letter and the correct coupons are mailed in a timely manner by running computer application to print letters and by signing and routing letters for mailing.
- Assures sales related complaints are handled promptly by faxing sales letters to Regional/Division Managers, monitoring and reporting over-due response times, and maintaining records of field sales personnel and territory changes in a database.
- Assists with quality improvement initiatives by generating ad hoc data summaries as requested.
- Ask in-depth questions in a clear and understandable manner to address inquiries and build customer rapport.
