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Order Entry Specialist in High Point, NC at Advanced Personnel Resources

Date Posted: 4/11/2024

Job Snapshot

Job Description

Advanced Personnel Resources is looking for a dedicated candidate to work with a dynamic, growing company here in the Triad. We are seeking an enthusiastic, motivated and reliable team member to join a high energy, fast-paced environment. This role’s main goal will be to process incoming orders from customers and sales reps. The ideal applicant will primarily enter new orders, follow up on pending orders, handle requests from customers and sales representatives, manage customer interactions through electronic data, and help with inbound phone calls.

Job Requirements

DUTIES AND RESPONSIBILITIES

  • Enter new incoming orders via email, in person, or online
  • Follow up on orders placed on hold to ensure orders can ship to meet the customers' deadlines
  • Provide support to customers via telephone, email, online chat, or in person to provide support and information on products or services regarding their order
  • Assist customer service team with answering a heavy volume of phone calls regarding stock availability, order status, product questions, shipping questions, etc.
  • Comfortable with multitasking and assuming various tasks focused on overall company goals
  • Work with production or warehouse teams to ensure orders are entered with best known available data
  • Collaborating with management to take on additional responsibilities based on individual and company needs

QUALIFICATIONS

  • High School Diploma or Equivalent
  • 2+ years of customer service and order entry experience required
  • Exceptional attention to detail
  • Individual must be proficient in basic Microsoft Office applications including Excel, Outlook, Word
  • Experience with AS400 is preferred

Benefits offered by APR until you are hired by our client:

Medical, Dental, Term Life, Short-Term Disability, Holiday Pay, Service Bonus, Direct Deposit