Technical Support Representative in Greensboro, NC at Advanced Personnel Resources

Date Posted: 11/9/2022

Job Snapshot

Job Description

Advanced Personnel Resources is currently seeking an experienced technical support representative to work with our client in Greensboro. Ideal candidates will have at least 3 years of call center experience, with a background in handling of warranties strongly preferred.

MUST HAVE FLEXIBILITY AND BE ABLE TO WORK BETWEEN 8AM-8PM AND HALF DAYS ON SATURDAY

Job Requirements

Job Duties:

  • Assist with troubleshooting, diagnosing, tracking, & resolution of customers’ needs via phone, chat, or email
  • Enter detailed notes on all phone calls to create transcript of all phone calls
  • Accept and process online credit card payments
  • Use internal database to determine best locations for parts deliveries to provide the best customer service
  • Ensure all promises to customers are obtainable by the company
  • Build a strong team dynamic by discussing internal problems and providing solutions to better assist customers
  • Strive to become a subject matter expert

Job Requirements:

  • Proficiency in English required (Bilingual preferred)
  • A minimum of 3 years call center experience or highly intensive customer service environment.
  • Ability to type a minimum of 50 wpm with 100% accuracy.
  • Proven ability to work in a face-paced environment.
  • Strong attention to detail with an emphasis on organizing.
  • Ability to multi-task.
  • Ability to problem solve with minimal supervision.


Benefits offered by APR until you are hired by our client:

Medical, Dental, Term Life, Short-Term Disability, Holiday Pay, Service Bonus, Direct Deposit