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Job Requirements of Bilingual Collector:
Job Duties:
- Manage a portfolio of accounts to ensure timely collection of payments.
- Communicate with clients via phone and email to follow up on outstanding debts.
- Analyze account information to identify discrepancies and resolve issues.
- Utilize financial concepts and medical terminology when discussing accounts with clients.
- Maintain accurate records of all communications and transactions in the system.
- Collaborate with other departments, such as accounts payable and revenue cycle management, to facilitate smooth operations.
- Provide exceptional customer service while negotiating payment plans or settlements.
- Conduct telemarketing efforts to reach out to potential clients regarding outstanding balances.
Qualifications:
- Proven experience in account management or collections is preferred.
- Strong understanding of financial concepts and revenue cycle management.
- Excellent customer service skills with the ability to handle sensitive situations professionally.
- Proficient in math for accurate account analysis and calculations.
- Familiarity with medical terminology is a plus for roles involving healthcare accounts.
- Experience in telemarketing or direct communication with clients is advantageous.
- Ability to work independently while also being a team player.
- Strong organizational skills and attention to detail are essential for managing multiple accounts effectively.
Do you meet the requirements for this job?
Bilingual Collector
Advanced Personnel Resources, Inc.
Greensboro, NC (Onsite)
Full-Time
$35,000 - $50,000/Year
Advanced Personnel Resources is seeking a motivated Bilingual Collector for a new opportunity with our client in Greensboro. The ideal candidate will be responsible for managing accounts, ensuring timely collection of outstanding debts, and maintaining positive relationships with clients. This role requires a strong understanding of financial concepts, excellent customer service skills, and the ability to analyze accounts effectively.
Job Requirements:
Job Duties:
- Manage a portfolio of accounts to ensure timely collection of payments.
- Communicate with clients via phone and email to follow up on outstanding debts.
- Analyze account information to identify discrepancies and resolve issues.
- Utilize financial concepts and medical terminology when discussing accounts with clients.
- Maintain accurate records of all communications and transactions in the system.
- Collaborate with other departments, such as accounts payable and revenue cycle management, to facilitate smooth operations.
- Provide exceptional customer service while negotiating payment plans or settlements.
- Conduct telemarketing efforts to reach out to potential clients regarding outstanding balances.
Qualifications:
- Proven experience in account management or collections is preferred.
- Strong understanding of financial concepts and revenue cycle management.
- Excellent customer service skills with the ability to handle sensitive situations professionally.
- Proficient in math for accurate account analysis and calculations.
- Familiarity with medical terminology is a plus for roles involving healthcare accounts.
- Experience in telemarketing or direct communication with clients is advantageous.
- Ability to work independently while also being a team player.
- Strong organizational skills and attention to detail are essential for managing multiple accounts effectively.
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Salary Details
This salary was provided in the Job Posting.
$35,000-$50,000
Yearly Salary