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Job Requirements of Experienced Collector:
Key Responsibilities:
- Review the status of overdue accounts and initiate collection efforts by reaching out to customers.
- Make outbound calls to discuss full payment options or negotiate alternative payment terms with customers, when appropriate.
- Handle inbound calls, addressing any necessary follow-up actions related to account management.
- Follow up with customers who have made payment commitments but have not honored them.
- Coordinate with attorneys, insurance companies, and loan officers, as necessary, to help facilitate the liquidation of assets.
- Use the Ontario/Artiva system to log "Action Codes" to track and document all actions taken on each account.
- Maintain and update consumer account information as needed.
- Direct incoming calls to the appropriate internal departments when applicable.
- Consistently meet established performance targets and quotas on a monthly basis.
- Provide guidance to consumers about how their accounts could impact their credit scores and available options for resolving their debts.
- Adhere to all relevant State and Federal laws governing debt collection practices.
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Experienced Collector
Our client in Greensboro is seeking a Seasoned Collector to join their team. The position is temp-to-hire, Monday through Friday.
As a Collector, you will be responsible for making outbound calls or receiving inbound calls on behalf of a third-party agency to collect overdue payments, taking appropriate actions, and documenting all activities in compliance with both State and Federal regulations.
Job Requirements:
Key Responsibilities:
- Review the status of overdue accounts and initiate collection efforts by reaching out to customers.
- Make outbound calls to discuss full payment options or negotiate alternative payment terms with customers, when appropriate.
- Handle inbound calls, addressing any necessary follow-up actions related to account management.
- Follow up with customers who have made payment commitments but have not honored them.
- Coordinate with attorneys, insurance companies, and loan officers, as necessary, to help facilitate the liquidation of assets.
- Use the Ontario/Artiva system to log "Action Codes" to track and document all actions taken on each account.
- Maintain and update consumer account information as needed.
- Direct incoming calls to the appropriate internal departments when applicable.
- Consistently meet established performance targets and quotas on a monthly basis.
- Provide guidance to consumers about how their accounts could impact their credit scores and available options for resolving their debts.
- Adhere to all relevant State and Federal laws governing debt collection practices.