Bilingual Collections Representative

Advanced Personnel Resources is seeking an experienced Bilingual Collector for a new opening with our client in Greensboro. Collectors make outbound collection calls or receive incoming calls as a third-party agency for collecting past due money, initiating appropriate action and maintaining records in accordance with State and Federal Laws.

Hours:

The hybrid schedule is as follows:
Monday, Wednesday, Friday in office 8-5
Tuesday and Thursday in the office 8-12 and then work from home 3-7 pm

$16 per hour

Essential Duties and Responsibilities

• Reviews status of delinquent accounts and initiate collection action by contacting accounts.
• Makes outgoing phone calls to make arrangements with consumers for debt to be paid in full or negotiate payment term when applicable.
• Takes incoming calls and work on the account as needed, same as outgoing accounts.
• Follows up on broken promises.
• Contacts attorneys, insurance companies and loan officers (when appropriate) to facilitate liquidation of assets.
• Uses computer system to key in “Action Codes” to denote specific actions taken on each account.
• Performs file maintenance on consumer accounts when necessary and/or as possible.
• Takes incoming calls and route to other inter-company departments as conditions apply.
• Meets defined quotas monthly.
• Counsels consumers as to the effect accounts will have on their credit report and products available to them to clear debts.
• Observes State and Federal laws.

Job Requirements: