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Job Requirements of Collections Specialist:
Responsibilities:
- Reviews status of delinquent accounts and initiates collection action by contacting accounts.
- Makes outgoing phone calls to make arrangements with consumers for debt to be paid in full or negotiate payment term when applicable.
- Takes incoming calls and work on the account as needed, same as outgoing accounts.
- Follows up on broken promises.
- Contacts attorneys, insurance companies and loan officers (when appropriate) to facilitate liquidation of assets.
- Performs file maintenance on consumer accounts when necessary and/or as possible.
- Takes incoming calls and route to other inter-company departments as conditions apply.
- Meets defined quotas monthly.
- Counsels consumers as to the effect accounts will have on their credit report and products available to them to clear debts.
- Observes State and Federal laws
Qualifications:
- High School Diploma or Equivalent
- 2 - 3 years of collections or outbound customer service experience
- Intermediate Microsoft Office proficiency
Do you meet the requirements for this job?
Collections Specialist
Advanced Personnel Resources is seeking qualified candidates with a strong background in customer service and/or collections for several new openings with our client in Greensboro. The Collections Specialist will make outbound collection calls or receive incoming calls to collect past due money, initiating appropriate action and maintaining records in accordance with State and Federal Laws.
Job Requirements:
Responsibilities:
- Reviews status of delinquent accounts and initiates collection action by contacting accounts.
- Makes outgoing phone calls to make arrangements with consumers for debt to be paid in full or negotiate payment term when applicable.
- Takes incoming calls and work on the account as needed, same as outgoing accounts.
- Follows up on broken promises.
- Contacts attorneys, insurance companies and loan officers (when appropriate) to facilitate liquidation of assets.
- Performs file maintenance on consumer accounts when necessary and/or as possible.
- Takes incoming calls and route to other inter-company departments as conditions apply.
- Meets defined quotas monthly.
- Counsels consumers as to the effect accounts will have on their credit report and products available to them to clear debts.
- Observes State and Federal laws
Qualifications:
- High School Diploma or Equivalent
- 2 - 3 years of collections or outbound customer service experience
- Intermediate Microsoft Office proficiency