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Job Requirements of Customer Service Assistant:
- Handle incoming customer service calls
- Dispatch incoming customer phone calls
- Accept customer calls and return customer
- Maintain customer service related information for customer accounts
- Ensure quality customer service and customer satisfaction
- Maintain customer service voicemail and return customer calls
- Provide customers with superior customer service
- Provide customer service for internal customers
- Capturing customer information and answering customer inquiries
- Resolve inbound customer calls regarding account
- Take customer orders and provide high-quality customer service
- Make out going customer service calls
- Work with customer service manager to ensure proper customer service
- Resolve any customer service issues
- Answering inbound calls and providing excellent customer service
- Provide customer support and handling customer inquiries
- Combining excellent customer service skills
- Assure quality customer service to all customers
- Provide exceptional customer service to all customers
- Proficient in Microsoft Office
- SAP experience is a plus
- Strong attention to detail
- Excellent problem-solving skills
- Strong sense of professionalism
- experience (minimum of 2 years)
Do you meet the requirements for this job?
Customer Service Assistant
Advanced Personnel Resources, Inc.
Whitsett, NC (Onsite)
Full-Time
$45,000 - $50,000/Year
Essential Duties
- Review availability and process internal purchase orders
- Responds to customer emails and phone calls
- Provide HTS codes for shipments
- Proactively providing updates to customers (part
availability, past due reports, and past 90 day invoices)
- Process customer quotations, orders, and invoicing for
Individual Spare Parts and kits
- Updating company databases for machine projects/kits
- Process repairs as needed
- Assist in inventory control as needed
- Other duties assigned by Management
Education & Skills Requirements
- High School Diploma or GED equivalent
- Proven experience in Customer Service and office
experience (minimum of 2 years)
- Proficient in Microsoft Office
- SAP experience is a plus
- Strong attention to detail
- Excellent problem-solving skills
- Strong sense of professionalism
- Provides excellent communication (written and verbal)
- Ability to work independently and as part of a team
We Offer:
- Flexible work schedule
- Stable workforce
- Medical & Dental Insurance
- Long Term Disability Insurance
- Company Paid Life & Short-Term Disability Insurance
- 3+ Weeks Paid Time Off & 11 Holidays
- 401K Retirement Plan & Other Benefits
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Whitsett, NC 27377 (Required)
Work Location: In person
Job Requirements:
- Handle incoming customer service calls
- Dispatch incoming customer phone calls
- Accept customer calls and return customer
- Maintain customer service related information for customer accounts
- Ensure quality customer service and customer satisfaction
- Maintain customer service voicemail and return customer calls
- Provide customers with superior customer service
- Provide customer service for internal customers
- Capturing customer information and answering customer inquiries
- Resolve inbound customer calls regarding account
- Take customer orders and provide high-quality customer service
- Make out going customer service calls
- Work with customer service manager to ensure proper customer service
- Resolve any customer service issues
- Answering inbound calls and providing excellent customer service
- Provide customer support and handling customer inquiries
- Combining excellent customer service skills
- Assure quality customer service to all customers
- Provide exceptional customer service to all customers
- Proficient in Microsoft Office
- SAP experience is a plus
- Strong attention to detail
- Excellent problem-solving skills
- Strong sense of professionalism
- experience (minimum of 2 years)
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Salary Details
This salary was provided in the Job Posting.
$45,000-$50,000
Yearly Salary