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Job Requirements of Entry -Level Customer Success Specialist:
- Exemplary Customer Service (Contact Center experience a plus) with ability to communicate with diverse audiences
- Excellent Active Listening skills
- Clear and tactful communication, both verbal (pronunciation) and written (accurate spelling and grammar)
- Service all customers, especially those agitated, with a pleasant and professional demeanor
- Ability to build trust and rapport with customers and coworkers
- Technical and mechanical aptitude with ability to understand, troubleshoot and resolve technical issues
- Ability to manage customer information with sensitivity and discretion
- Highly accurate and detail oriented
- Ability to multitask
- Excellent attendance and punctuality
- Education - High School Diploma or equivalent
Benefits offered by APR
Medical, Dental, Term Life, Short-Term Disability, Service Bonus, Direct Deposit
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Entry -Level Customer Success Specialist
Job description:
Advanced Personnel Resources is hiring Entry Level Customer Success Specialists for a new opportunity with our client in Greensboro. The Goal of the Customer Success Specialist is to provide first-level technical support via phone, chat, or email. The Customer Success Specialist will possess excellent verbal and written communication skills, be detail-oriented with a strong work ethic, technical and mechanical aptitude, and a passion for helping others solve problems with patience, empathy, and care.
Job Requirements
- Strive to become a Subject Matter Expert of clients’ products and services, and remain informed and knowledgeable of product and business changes
- Resolve customer issues or concerns via phone, chat, or email by asking troubleshooting questions to diagnose and provide accurate product and service information, according to established policies and procedures
- Accurately and efficiently update CRM / databases of all customer inquiries and request of warranty replacements
- Provide exemplary customer service by actively listening to customer issues or concerns, speak to customers in a professional dignified tone, provide empathy and understanding of the customer’s point of view, and handle every call with enthusiasm and pleasantries
- Maintain required performance expectations in quality, availability, call handle time, attendance, promptness
- Those with prior food service background are encouraged to apply
Job Requirements:
- Exemplary Customer Service (Contact Center experience a plus) with ability to communicate with diverse audiences
- Excellent Active Listening skills
- Clear and tactful communication, both verbal (pronunciation) and written (accurate spelling and grammar)
- Service all customers, especially those agitated, with a pleasant and professional demeanor
- Ability to build trust and rapport with customers and coworkers
- Technical and mechanical aptitude with ability to understand, troubleshoot and resolve technical issues
- Ability to manage customer information with sensitivity and discretion
- Highly accurate and detail oriented
- Ability to multitask
- Excellent attendance and punctuality
- Education - High School Diploma or equivalent
Benefits offered by APR
Medical, Dental, Term Life, Short-Term Disability, Service Bonus, Direct Deposit