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Job Requirements of Customer Service/Collector:
Key Responsibilities:
- Engage with patients in a respectful and professional manner, adhering to client guidelines, to resolve outstanding billing issues.
- Provide assistance to patients with any billing inquiries, ensuring top-notch customer service and effectively addressing any issues that arise.
- Ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA).
- Strictly follow organizational standards and procedures in all tasks.
- Review account details to confirm proper follow-up actions and contact are carried out.
- Record all relevant information in the agency’s system.
- Consistently comply with policies and procedures as detailed in the employee handbook, along with any additional operational guidelines.
- Promote a collaborative team environment through personal example.
- Perform additional tasks as needed.
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Customer Service/Collector
Job Overview
Our client in Greensboro is seeking an individual to support patients with billing-related questions and concerns, follow up on outstanding accounts, and establish payment arrangements when necessary. This is a temp-to-hire position on 1st shift, 8:00am to 6:00pm, Monday through Friday. The position is hybrid, with Tuesday, Wednesday, and Thursday being the in-office days
Job Requirements:
Key Responsibilities:
- Engage with patients in a respectful and professional manner, adhering to client guidelines, to resolve outstanding billing issues.
- Provide assistance to patients with any billing inquiries, ensuring top-notch customer service and effectively addressing any issues that arise.
- Ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA).
- Strictly follow organizational standards and procedures in all tasks.
- Review account details to confirm proper follow-up actions and contact are carried out.
- Record all relevant information in the agency’s system.
- Consistently comply with policies and procedures as detailed in the employee handbook, along with any additional operational guidelines.
- Promote a collaborative team environment through personal example.
- Perform additional tasks as needed.