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Job Requirements of Call Center Agent:
Job Requirements:
- Strive to become a Subject Matter Expert of clients’ products and services, and remain informed and knowledgeable of product and business changes
- Resolve customer issues or concerns via phone, chat, or email by asking troubleshooting questions to diagnose and provide accurate product and service information, according to established policies and procedures
- Accurately and efficiently update CRM / databases of all customer inquiries and request of warranty replacements
- Provide exemplary customer service by actively listening to customer issues or concerns, speak to customers in a professional dignified tone, provide empathy and understanding of the customer’s point of view, and handle every call with enthusiasm and pleasantries
- Maintain required performance expectations in quality, availability, call handle time, attendance, promptness
Knowledge, Skills, & Competencies:
- Exemplary Customer Service (Contact Center experience a plus) with ability to communicate with diverse audiences
- Excellent Active Listening skills
- Clear and tactful communication, both verbal (pronunciation) and written (accurate spelling and grammar)
- Service all customers, especially those agitated, with a pleasant and professional demeanor
- Ability to build trust and rapport with customers and coworkers
- Technical and mechanical aptitude with ability to understand, troubleshoot and resolve technical issues
- Ability to manage customer information with sensitivity and discretion
- Highly accurate and detail oriented
- Ability to multi-task
- Education - High School Diploma or equivalent
Do you meet the requirements for this job?
Call Center Agent
Advanced Personnel Resources is seeking motivated Customer Service professionals with a Call Center background for a new opportunity with our client in Greensboro. Our client (located in the airport area of Greensboro) is seeking to add 5 new representatives to their contact center team and are scheduling interviews right away. This is a temp-to-hire position with starting pay of $15 per hour ($16 for bilingual). This is an onsite position and the hours will be 11:30am - 8:00pm after training .
Job Requirements:
Job Requirements:
- Strive to become a Subject Matter Expert of clients’ products and services, and remain informed and knowledgeable of product and business changes
- Resolve customer issues or concerns via phone, chat, or email by asking troubleshooting questions to diagnose and provide accurate product and service information, according to established policies and procedures
- Accurately and efficiently update CRM / databases of all customer inquiries and request of warranty replacements
- Provide exemplary customer service by actively listening to customer issues or concerns, speak to customers in a professional dignified tone, provide empathy and understanding of the customer’s point of view, and handle every call with enthusiasm and pleasantries
- Maintain required performance expectations in quality, availability, call handle time, attendance, promptness
Knowledge, Skills, & Competencies:
- Exemplary Customer Service (Contact Center experience a plus) with ability to communicate with diverse audiences
- Excellent Active Listening skills
- Clear and tactful communication, both verbal (pronunciation) and written (accurate spelling and grammar)
- Service all customers, especially those agitated, with a pleasant and professional demeanor
- Ability to build trust and rapport with customers and coworkers
- Technical and mechanical aptitude with ability to understand, troubleshoot and resolve technical issues
- Ability to manage customer information with sensitivity and discretion
- Highly accurate and detail oriented
- Ability to multi-task
- Education - High School Diploma or equivalent