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Backorder Recovery Agent in Greensboro, NC at Advanced Personnel Resources

Date Posted: 2/1/2019

Job Snapshot

Job Description

Essential Functions

  • Handle multiple complex priorities of significant impact to the company with an appropriate sense of urgency.
  • Ensure all unavailable parts ordered are resourced and delivered ASAP in the most efficient, cost effective way to satisfy the needs of the Customer.
  • Establish and maintain a strong working relationship with Suppliers, Manufacturing Facilities, Purchasing, Procurement, Parts Planning, Pricing, Specifications, etc.
  • Establish and maintain a strong working knowledge of Supplier mainframe systems, AS400, SPM,  Filemaker, DFS (Dealer Facing System - Compass), LPA processes, etc.
  • Coordinate, monitor and process parts class 1 and 2 backorders for the specific Business Areas.
  • Fully engage with the Emergency Services and Parts Services Order Desk Teams, ensuring work flow is implemented and streamlined, thereby minimizing down time for the end user/Customer.
  • Identify, report, and implement continuous process improvements which will ensure efficiencies in backorder recovery performance.
  • Meet team performance targets (KPI’s-Key Performance Indicators) for assigned customer base.
  • Other duties as assigned by management.

Job Requirements

Minimum Qualifications & Experience

  • Bachelor’s degree in Business Administration preferred.
  • 3-5 years of experience working to find and expedite parts for Dealers/Customers preferred.
  • Excellent computer skills, (Mainframe and Microsoft Windows environment).
  • Must exhibit accuracy and timeliness in the performance of assigned duties.
  • Basic negotiating skills supported by strong written and verbal communication skills.
  • Innovative problem solving, research and analytical skills. 


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