Search all jobs Join our talent network Payroll Benefits Time Entry

Backorder Recovery Agent in Greensboro, NC at Advanced Personnel Resources

Date Posted: 2/1/2019

Job Snapshot

Essential Functions

Handle multiple complex priorities of significant impact to the company with an appropriate sense of urgency.
Ensure all unavailable parts ordered are resourced and delivered ASAP in the most efficient, cost effective way to satisfy the needs of the Customer.
Establish and maintain a strong working relationship with Suppliers, Manufacturing Facilities, Purchasing, Procurement, Parts Planning, Pricing, Specifications, etc.
Establish and maintain a strong working knowledge of Supplier mainframe systems, AS400, SPM, Filemaker, DFS (Dealer Facing System - Compass), LPA processes, etc.
Coordinate, monitor and process parts class 1 and 2 backorders for the specific Business Areas.
Fully engage with the Emergency Services and Parts Services Order Desk Teams, ensuring work flow is implemented and streamlined, thereby minimizing down time for the end user/Customer.
Identify, report, and implement continuous process improvements which will ensure efficiencies in backorder recovery performance.
Meet team performance targets (KPI’s-Key Performance Indicators) for assigned customer base.
Other duties as assigned by management.

Minimum Qualifications & Experience

Bachelor’s degree in Business Administration preferred.
3-5 years of experience working to find and expedite parts for Dealers/Customers preferred.
Excellent computer skills, (Mainframe and Microsoft Windows environment).
Must exhibit accuracy and timeliness in the performance of assigned duties.
Basic negotiating skills supported by strong written and verbal communication skills.
Innovative problem solving, research and analytical skills.