Bi-lingual Customer Service Representative in Greensboro, NC at Advanced Personnel Resources

Date Posted: 3/23/2018

Job Snapshot

Job Description

Advanced Personnel Resources is recruiting for qualified bi-lingual customer service representatives in Greensboro, NC.



Responsibilities:




  • Answers incoming calls, emails and other communications from customers

  • Take customer orders, answer inquiries and questions, handles complaints, trouble shoot problems and provides information.

  • Handles customer inquiries & takes their orders via phone, email, mail and chat

  • Researches, enters and updates required information using available resources

  • Manages and resolves customer complaints, identifies and escalates priority issues

  • Provides customers with accurate product and service information, follows up when needed.

  • Manages a portfolio of assigned customer accounts, acting as the main contact for assigned outside sales rep and their customers.  ·Makes outbound calls as assigned

Job Requirements

Qualifications:




  • High School Diploma required 

  • 3+ years of customer service experience 

  • 3+ years of call center exposure 

  • Strong computer skills- MS Office (Excel, Outlook and Word) 

  • Previous experience supporting an outside sales team is a plus 

  • Must have excellent communication skills both verbal and written 

  • Must have the ability to build relationships with customers 

  • Previous experience entering purchase orders 

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