Call Center Agent in Greensboro, NC at Advanced Personnel Resources

Date Posted: 7/29/2019

Job Snapshot

Job Description

Essential Duties and Responsibilities:

  • Strive to become a Subject Matter Expert of clients’ products and services, and remain informed and knowledgeable of product and business changes
  • Resolve customer issues or concerns via phone, chat, or email and provide accurate product and service information, according to established policies and procedures
  • Accurately and efficiently update CRM / databases of all customer inquiries and request
  • Provide exemplary customer service by actively listening to customer issues or concerns, speak to customers in a professional dignified tone, provide empathy and understanding of the customer’s point of view, and handle every call with enthusiasm and pleasantries
  • Maintain required performance expectations in quality, availability, call handle time, attendance, promptness

Job Requirements

Knowledge, Skills, & Competencies:

  • Exemplary Customer Service (Contact Center experience a plus) with ability to communicate with diverse audiences
  • Excellent Active Listening skills
  • Clear and tactful communication, both verbal (pronunciation) and written (accurate spelling and grammar)
  • Service all customers, especially those agitated, with a pleasant and professional demeanor
  • Ability to build trust and rapport with customers and coworkers
  • Ability to manage customer information with sensitivity and discretion
  • Highly accurate and detail oriented
  • Ability to multi-task
  • Flexibility in job hours from 8:00am-8:00pm Monday through Friday and a monthly Saturday 9:00am-3:00pm.
  • Computer literate and proficient at typing (require 40 wpm / 6,000 kph) with accuracy and proper grammar
  • Excellent attendance and punctuality
  • Education - High School Diploma or equivalent