Customer Service Representative in Greensboro, NC at Advanced Personnel Resources

Date Posted: 9/12/2018

Job Snapshot

Job Description

  • Strive to become a Subject Matter Expert of clients’ products and services, and remain informed and knowledgeable of product and business changes

  • Resolve customer issues or concerns via phone, chat, or email by asking troubleshooting questions to diagnose and provide accurate product and service information, according to established policies and procedures

  • Accurately and efficiently update CRM / databases of all customer inquiries and request of warranty replacements

  • Provide exemplary customer service by actively listening to customer issues or concerns, speak to customers in a professional dignified tone, provide empathy and understanding of the customer’s point of view, and handle every call with enthusiasm and pleasantries

  • Maintain required performance expectations in quality, availability, call handle time, attendance, promptness

Job Requirements

Knowledge, Skills, & Competencies:

  • Exemplary Customer Service (Contact Center experience a plus) with ability to communicate with diverse audiences

  • Excellent Active Listening skills

  • Clear and tactful communication, both verbal (pronunciation) and written (accurate spelling and grammar)

  • Service all customers, especially those agitated, with a pleasant and professional demeanor

  • Ability to build trust and rapport with customers and coworkers

  • Technical and mechanical aptitude with ability to understand, troubleshoot and resolve technical issues

  • Ability to manage customer information with sensitivity and discretion

  • Highly accurate and detail oriented

  • Ability to multi-task

  • Flexibility in job hours from 8:00am-8:00pm Monday through Friday and a monthly Saturday 9:00am-3:30pm.

  • Computer literate and proficient at typing (require 40 wpm / 6,000 kph)

  • Excellent attendance and punctuality

  • Education - High School Diploma or equivalent