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Dispatcher-Service Technicians in Greensboro, NC at Advanced Personnel Resources

Date Posted: 1/10/2019

Job Snapshot

Job Description

Advanced Personnel Resources is currently seeking an experienced dispatcher for a temp to hire opportunity with one of our clients here in Greensboro. Ideal candidates will have a minimum of 3 years of dispatch experience in heating and cooling, installation techs and or maintenance. Must be very experienced in Excel specifically with  formulas, and formatting. 

Job Duties:

  • Answering and directing service calls 
  • Scheduling technicians and dispatch to proper customer locations
  • Open service tickets for work orders
  • Arrange shop work for items to be brought in and prepare paperwork for BOLs
  • Review paperwork for accuracy
  • Coordinate and communicate with corporate administrators on shop needs
  • Keep records and update service orders with progress notes
  • Communicate to customers estimated times for technicians
  • Maintain all service plans within system 
  • Work with parts department and order parts as necessary
  • Review time cards to ensure techs time cards match work orders
  • Review final checks of service and close out orders
  • Update technicians of changes to their schedule
  • Open quotes and build quotes for technicians
  • Ensure all warranty parts are accounted for and returned by technicians

Job Requirements


  • Minimum of three years dispatch experience 
  • Minimum  of 3 years experience working in a fast pace call driven position
  • Superior attention to detail 
  • Highly skilled with in excel formatting data entry and formulas, Pivot Tables highly preferred
  • Associates or Bachelors degree preferred
  • Superior attendance and ability to take on call 


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