Human Resource Benefits Administrator in Greensboro, NC at Advanced Personnel Resources

Date Posted: 3/30/2018

Job Snapshot

Job Description

The HR Resource Representative provides HR transactional and administrative services to executives, managers, employees, vendors, and others through email, fax, and phone contact. Working as a team, service center representatives are the point of contact for HR customers for an array of services.   Provide a variety of HR administrative services and first line support for the Benefits Team in the Human Resources  Service Center.


Core Responsibilities:  Provide general support for Benefit transactions and inquires:  Provide accurate information regarding HR policies, tools and guidelines. Manage inbound and outbound document processing. Conduct data entry for HR transactions.  Escalate issues to the appropriate person as needed  Able to perform initial research of issues and document before escalation. Perform all other duties as assigned.



  • Provide general support for Benefit transactions and inquires:

  • Provide accurate information regarding HR policies, tools and guidelines

  • Manage inbound and outbound document processing

  • Conduct data entry for HR transactions

  • Escalate issues to the appropriate person as needed

  • Able to perform initial research of issues and document before escalation

  • Perform all other duties as assigned Required Competencies:


 Fundamental HRSC Skills:



  • A customer service attitude with a desire to meet or exceed expectations

  • Ability to answer incoming questions from BA/BU’s and resolve cases with accuracy and timeliness

  • Ability to work within the Service Delivery Model to prioritize case load and manage daily tasks to order to meet the


 KPI’s (key performance indicators) as well as our customers’ needs.



  • Ability to recognize opportunities for process improvements and communicate those effectively

  • Ability to deal with customers using technology and across different medias

  • Ability to work and communicate effectively with internal and external customers (i.e.,other departments and 3rd party vendors)

  • Ability to work on a range of PC software (i.e., Word, Excel, PowerPoint, SAP knowledge, Volvo legacy and 3rd     party systems such as the Service Management Tool)

  • Ability to perform work accurately and independently

  • Ability to consistently gain the confidence and respect of others

  • Able to take ownership and resolve challenging situations with the good judgment to know when to appropriately    escalate matters as needed

  • Ability to adapt to a changing environment

  • Attention to details

  • High level of integrity and credibility

  • Ability to handle sensitive information in a confidential manner

  • Ability to understand and explain complex policies and guidelines


  


Job Requirements

Minimum Education Required: • High School diploma or GED Minimum Years of Experience Required: • 1 – 2 years of HR experience in benefits • At least 1 year of customer service experience