IT Help Desk in Greensboro, NC at Advanced Personnel Resources

Date Posted: 11/19/2019

Job Snapshot

Job Description

Description:

 We are looking for a competent Helpdesk technician to provide fast and useful technical assistance on computer systems. You will manage support tickets based on basic technical issues and offer advice to solve issues fully.

 An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient, in order to deliver an exceptional support experience to our customers.

Responsibilities 

  • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  • Serve as the point of contact for customers seeking technical assistance through our helpdesk ticketing system.  
  • Determine the best solution based on the issue and details provided by customers.
  • Walk the customer through the problem-solving process.
  • Direct unresolved issues to the next level of support personnel.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in helpdesk.
  • Follow-up and update customer status and information in helpdesk.
  • Pass on any feedback or suggestions by customers to the appropriate internal team.
  • Identify and suggest possible improvements on procedures.
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting.

Job Requirements

Position Requirements

  • Must be Highly Skilled with a Computer and windows operating systems.
  • Previous working experience  as an IT Help Desk Technician  for  2+ year(s).
  • Tech savvy with working knowledge of office automation products, databases, and remote support.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve basic technical issues.
  • Proficiency in English.
  • Excellent communication skills.