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Job Requirements of Auto Parts Clerk:
Minimum Qualifications
- Ability to read technical drawings and/or navigate electronic parts catalogues.
- Technical experience within Material Handling, Construction or Heavy Truck Industry or a similar industry preferred.
Preferred Qualifications
- 2 years of parts technical service or engineering experience within a related industry.
Knowledge, Skills, Abilities & Competencies
- A sense of urgency to deliver fast and accurate responses to dealer concerns.
- Ability to take direction well, either written or verbally.
- Effective verbal and written communication skills.
- Excellent customer service, problem-solving and organizational skills.
- Ability to be detail oriented and multi-task while maintaining a sense of urgency.
Please attach your resume (MSWord if possible) to submission.
All inquiries are highly confidential and go directly to:
Misty Davis | Advanced Personnel Resources | W
Do you meet the requirements for this job?
Auto Parts Clerk
Advanced Personnel Resources is recruiting professionals for an Automotive Parts Clerk position with our client located in Greensboro, NC. Ideal candidates will have 2+ years of parts technical service experience, preferably within a heavy truck or manufacturing industry.
Hours: Monday-Friday
Pay: $17-$20 per hour
Benefits offered by APR: Medical, Dental, Term Life, Short-Term Disability, Holiday Pay, Service Bonus, Direct Deposit
Job Description
This position is responsible for providing parts catalogue and technical parts support to dealers and customers throughout North America.
Major Tasks, Responsibilities & Key Accountabilities
- Ensure fast and accurate responses to all dealer parts identification questions through a global case management tool.
- Support customer business and ensure issues and concerns are handled promptly and efficiently
- Communication of the solution and necessary field action to our customers throughout North America via bill of material, technical bulletins, product updates, e-mail, and phone.
- Identify parts cataloguing concerns and implement fixes to ensure accurate information is provided to our customers.
- Champion catalogue and backend system improvements to improve the customer experience.
- Maintain detailed call/email logs of all customer inquiries & requests for assistance with the company’s case management system.
- Maintain communication with both the Production and Engineering team to ensure accurate information is provided to the customer.
- Additional duties as assigned by the Management
Job Requirements:
Minimum Qualifications
- Ability to read technical drawings and/or navigate electronic parts catalogues.
- Technical experience within Material Handling, Construction or Heavy Truck Industry or a similar industry preferred.
Preferred Qualifications
- 2 years of parts technical service or engineering experience within a related industry.
Knowledge, Skills, Abilities & Competencies
- A sense of urgency to deliver fast and accurate responses to dealer concerns.
- Ability to take direction well, either written or verbally.
- Effective verbal and written communication skills.
- Excellent customer service, problem-solving and organizational skills.
- Ability to be detail oriented and multi-task while maintaining a sense of urgency.
Please attach your resume (MSWord if possible) to submission.
All inquiries are highly confidential and go directly to:
Misty Davis | Advanced Personnel Resources | W