Cash Application Specialist

Job Summary Overview:
Efficiently and accurately process customer payments received in the form of checks or wires. Cash is an extremely important function that affects both the client and the customer’s account. When cash is applied, it reduces the customer’s account balance, which frees up available credit for customer use. From the client’s perspective, when cash is applied, it reduces the client’s Receivable Loan balance and creates Availability. This position requires the ability to function in a fast-paced, high-volume environment. Independent critical thinking, as well as being able to work with a team, is essential.

Responsibilities

• Decipher check information - all work is expected to be done with precision and accuracy.
• Prior to processing payments, extensive research must be done by utilizing all the tools provided, such as your Internal Tools (RAPID), External Tools (WEB Based) and Personal Tools (Emails, Checklists, Client Profiles and Personal Training Notes)
• Responsible for resolving and processing several customer payments each day
• Minimum of 80 checks per applicator daily
• Process daily assigned chain store checks
• Process payments within 48 hours unless authorized by Supervision
• Review customer OAPs prior to creating chargebacks
• Duplicate cash postings on specific re-factoring deals
• Maintain a standard of service that well represents the company while communicating with customers and/or inter-company personnel
• Contingent upon the proper research, responsible for the creation of Customer Related OAPs
• Exercise due diligence prior to requesting assistance
• Communicate with the CSR via email on all Client-Related OAPs
• Input all pertinent information regarding payments in “Payment Comment” feature in RAPID
• Notify CSR or Supervision of any unusual or questionable requests/transactions
• Respond to Client/ Customer or Intercompany inquiries or requests in a timely fashion
• Retrievals of remittances for applications from various entities. E.g. Customer websites
• Review EDI [Electronic Data Interface] 820 remittance information for errors to ensure smooth electronic application

Job Requirements: