Intake Specialist

ESSENTIAL JOB FUNCTIONS
Fills all vacant units with qualified applicant selections: maintains a log of vacant units; selects applicants for vacant units; contacts family to make offer; schedules a time for the approved applicant to view unit.

Keeps abreast of all current rules, regulations and procedures relative to all housing program.

Maintains application documentation for occupancy programs; preparing various vacancy reports, vacancy exception reports, files and submits forms to the Manager's office; changes dates of applications as selection is rejected; and withdraws applications.

Maintains lists of out of occupancy/non-dwelling units, out of occupancy due to damage, and comp. grants.

Receives completed forms from applicants; discusses rent and allowances due from applicants; calculates rent for selections; accepts utility forms and assists in acceptance of advance payments; assists in development of revolving-loan repayment schedules.

Refers families to the appropriate agencies for financial assistance.

Ensures that all vacancy reports are prepared in a timely manner.

Coordinating move-ins for vacant units; contacts maintenance for unit availability; and contacts the family once the unit is available to schedule move-in.

Monitors move-out on system twice daily and transfers on computer system; and answers inquiries for housing information.

Forward’s verification letters, confers with employers and other sources of income to confirm information on applicant eligibility when necessary.

Enter all public housing/project based voucher applications.

Maintain the wait list.

Performs clerical duties in support.


Maintains up-to-date files and records.

Compiles statistical reports from work performed.

Process applicants from the wait list daily.

Conduct orientation and briefings, update information at orientation and make orientation presentations on a monthly basis.

Send out all selection letters

Assists with interviewing applicants as necessary.

ADDITIONAL JOB FUNCTIONS
Performs other related work as required




MINIMUM TRAINING AND EXPERIENCE

Graduation from high school supplemented by college-level course work in business, psychology, sociology or related field, and 1 or 2 years of experience in office work involving public contact, preferably including experience in dealing with low-income families and the elderly; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.


SPECIAL REQUIREMENT
Must maintain a valid NC Driver’s License




KNOWLEDGE, SKILLS, ABILITIES

Considerable knowledge of public housing/projected based vouchers regulations and policies as they pertain to program eligibility and selection policies and procedures of the Housing Authority.

Considerable knowledge of Housing Authority and HUD practices and procedures.

Considerable knowledge of human services resources available in the community.

General knowledge of modern office practices with reference to the preparation and maintenance of records.

Skilled in data entry and retrieval using a computer terminal.

Ability to perform lengthy arithmetic calculations with speed and accuracy.

Ability to exercise tact and courtesy in frequent contact with clients and the general public.

Ability to respect privacy and confidentiality during client interviews, information gathering and file management.

Ability to communicate effec­tively orally and in writing.

Ability to establish and maintain effective working relationships as necessi­tated by work assignments.

Ability to use computer driven equipment including word processing, databases, spreadsheets and file maintenance programs.

Job Requirements: