Medical Scheduler in Greensboro, NC at Advanced Personnel Resources

Date Posted: 11/30/2019

Job Snapshot

  • Employee Type:
  • Location:
    701 Green Valley Rd
    Greensboro, NC
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:

Job Description

Job Description

Medical or Surgery Scheduler Job description

We are looking for a scheduler to join our team! Under general supervision of the scheduling manager and according to physician's protocols, position is responsible for the physician's clinic and surgery schedule. Must have experience in clinic and surgery scheduling and have the ability to coordinate schedules of multiple resources. Position is very fast paced. Candidate must be a critical thinker, active team member and have the ability to multi task and prioritize assigned duties.

Minimum Requirements

Must have 2-3 years medical or surgery scheduling experience working with multiple providers and making 200+ calls per day.

Scheduling Duties and Responsibilities:

* Answer incoming calls to triage and schedule appointments for physicians based on approved protocols.

* Intake all patient's demographic and insurance information to register them in the system accurately.

* Answer patient's questions about appointment and communicate information about new patient paperwork and directions to clinic.

 * Responsible for checking voicemails and entering them into a spreadsheet to call back same day or within 24 hours.

 * Make outgoing calls to patients who missed or canceled appointment and to reschedule as needed. Track these patients in spreadsheet and communicate information to insurance on patient's that missed appointments.

 * Excellent communication with other schedulers to ensure that all calls are being returned in a timely manner and voicemails are checked frequently

 * Coordinate with physician and medical assistant to schedule a patient's surgery

 * Responsible for contacting hospital or surgery center to make reservations for patient's surgery based on physicians specifications

 * Coordinate anesthesia for surgery

 * Communicate with primary care offices to obtain surgery medical clearances and enter information into patient chart

 * Coordinate with vendor reps or surgical devices/implants for patients surgical needs

 * Provide patient with education about procedure and pre/post op instructions including scheduling them for joint/cuff camp and answering any questions they may have

 * Coordinate with the insurance representative to obtain pre-authorizations and estimates for patients cost of surgery

 * Communicate with the rep to get patient setup for any medical equipment they may require

 * Create surgical packets that include: patients chart notes, questionnaires, medication lists, medical clearance, imaging reports, and any OP notes from previous surgeries

 * Responsible for sending all patient paperwork to hospital or surgery center including: patient demographics, insurance and driver's license, and surgical reservation/order forms

 * Send daily recaps to surgeon about appointment scheduling, surgeries scheduled/canceled, and appointment availability

 * Perform verification on the physicians schedule in advance including: checking that each appointment type is correct and verifying information through past encounter forms, ensuring there are no gaps or overbooks in the physicians schedule unless approved and documented, and communicating clinic start time to the physician by text or email day before clinic

 * Updates system and Outlook for any changes or additions to schedule

 * Accurately updates patient information in the practice management system and EMR

 * Ensures that cancelled appointments and surgeries are communicated by phone and email to all involved parties

Job Requirements

Job Requirements


     High school graduate or GED

    Comprehension of medical terminology and anatomy

     Competent computer skills with Windows-based programs (experience preferred)

     Experience with Electronic Health Records (EHR)

     Willing/able to be trained on EHR software package used by the company

    Experience with AllScripts a plus (not required)

     Must possess the ability to multi-task and work in a fast paced environment

     Absolute integrity and the use of good judgment to handle the confidential nature of duties, tasks and information

     Possess the ability to work closely with all levels of personnel

     Ability to work flexible hours to meet office deadlines when needed

     Possess strong commitment to the goals, missions and philosophy of the organization

     Excellent telephone and faxing documentation with outstanding organizational skills

     Ability to prioritize and stay calm under pressure

     Must be able to work in a team atmosphere and independently in a fast-paced environment

    Employment Pre-screening Requirements

    Criminal and Drug Screen required