Pc Technician in Greensboro, NC at Advanced Personnel Resources

Date Posted: 11/15/2018

Job Snapshot

Job Description

Job Duties and Responsibilities:

  • Work with end users to identify and deliver required PC service levels.
  • Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.
  • Perform on-site analysis, diagnosis, and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
  • Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems.
  • Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
  • Accurately document instances of hardware failure, repair, installation, and removal.
  • Construct, install, and test customized configurations based on various platforms and operating systems.
  • Conduct research on computer products in support of PC procurement and development efforts.
  • Evaluate and recommend hardware products for purchase.
  • Write technical specifications for purchase of PCs, networking hardware and related products.
  • Recommend, schedule, and perform PC, hardware and peripheral equipment improvements, upgrades, and repairs.
  • Assist in developing long-term strategies and capacity planning for meeting future

Job Requirements

Qualifications:

  • Must possess good working knowledge of PC repair and diagnosis.
  • Must be able to handle multiple tasks at one time and work without close supervision.
  • Must have a pleasant personality and be able to provide courteous customer service.
  • Continuous light to medium lifting (25 to 50 lbs.). Standing, sitting, walking, pushing, pulling, lifting, bending, stooping, crouching, and speaking.
  • Perform routine maintenance, diagnostic, and repair of equipment and replace defective components.
  • Load operating systems/software packages/drivers onto computers as program outline requires.
  • Maintain accurate inventory system.
  • Prepare equipment and setup for users.