Procurement Support Specialist in Greensboro, NC at Advanced Personnel Resources

Date Posted: 7/13/2018

Job Snapshot

Job Description

Position Description Summary



  • Improve dealer and customer satisfaction with parts aftermarket through resolving dealer issues, increase ease of doing business, and strengthen dealers and fleets operational performance.



  • Enable Parts Sales Growth by being operational experts, assisting DPMs work through dealer’s parts management issues and providing training/ communication to the field.



  • Improve internal efficiencies and processes in relation to Parts aftermarket.


Core Responsibilities



  • Provide parts customer support to the field organization to support parts sales and provide customer and dealer satisfaction

  • Work with Regional Parts Managers, District Parts Managers, Fleet Sales Managers, and internal departments to identify research, track and resolve both specific and ongoing dealer and fleet issues

  • Proactively fix systems or processes to increase dealer and customer satisfaction and avoid their need to contact support team

  • Act as Voice of Dealer & Voice of Customer in assigned projects and teams

  • Lead projects and cross-functional teams to drive improvements

  • Manage to assigned objectives and KPI’s that support both departmental and company objectives

  • Perform other duties as required


Some travel required

Job Requirements

Critical Competencies



  • Teamwork: building cooperation among individuals and departments, sharing information and resources, and working to achieve group goals and outcomes

  • Communication: listening effectively, transmitting information accurately and understandably, and actively seeking feedback non-defensively

  • Customer Loyalty: understanding and meeting the needs of customers and addressing the interests and concerns of all organization stakeholders

  • Problem Solving/Decision Making: taking a well-ordered approach to solving problems and take action despite obstacles or resistance

  • Dependability/Reliability: following through on commitments, producing timely work to required-or higher-standards, and pitching in to get the job done

  • Attention to Detail: Monitoring adherence to standards and actively checking for accuracy of data received or generated before passing it on


Ownership / Accountability:



  • Taking the lead in getting the job done and accepting responsibility for personal actions, costs, and results


Conceptual thinking:



  • Understanding how elements, problems, and situation are related to each other and to the larger environment


Interpersonal influence:



  • Building strong work relationship and adjusting to how individuals, organizational units and cultures function and react


Analytical skills:



  • Recognizing patterns in data, information or events, drawing logical conclusions and making recommendations for action


Professionalism:



  • Dealing directly and forthrightly with people and problems, persisting to get the job done and managing personal responses and stress


Skills and Knowledge



  • Strong organizational skills with the ability to maintain the fast paced, demanding environment

  • Knowledge of parts sales distribution network and transaction process

  • Demonstrated computer skills, especially with Microsoft Office Products

  • Proficient in communication, both written and verbal

  • Highly skilled in prioritizing multiple tasks

  • Individual must be a highly motivated self-starter


Minimum Education and Experience



  • BS or equivalent work experience

  • 5 -10+ years relevant work experience

  • Experience with direct dealer and customer communication

  • One year dealer and customer service experience preferred

  • Experience dealing directly with people and problem solving