Sales Support Representative in Greensboro, NC at Advanced Personnel Resources

Date Posted: 6/30/2018

Job Snapshot

Job Description

Advanced Personnel Resources is recruiting to fill a long-term contract Sales Support Representative position servicing a well-known company in the triad. 

The qualified candidate will be responsible for the following.

•         Perform proper data entry per the job functions

•         Lead projects and assist with streamlining processes 

•         Provide parts assistance to repairing partners and customers.

•         Perform proper data base searches for dealers, repair facilities, etc.

•         Ensure that all required computer including Internet and phone system interactions are fulfilled

•         Ensure promises made to callers are fulfilled to their satisfaction.

•         Ensure that all customer interactions are according to the available working procedures.

•         Provide parts assistance to repairing partners and customers

•         Handle complaints

•         Actively participate in the constant development of the team including its working procedures and its working environment

•         Develop and maintain relationships with appropriate individuals and/or groups to ensure success in daily activities

•         Manage KPI's supporting company and departmental objectives

Job Requirements


  • BS in Engineering or equivalent experience ( 5-10 years or working experience in lieu of degree) 

  • Requires strong data entry & strong MS Excel skills.

  • Requires strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment

  • Direct Dealer experience 

  • Requires strong interpersonal skills

  • Strong customer service background

  • Requires excellent negotiating skills supported by strong written and verbal communication skills.

  • Requires innovative problem solving, research and analytical skills.

  • Proficient in English / Spanish both oral and written a plus 

  • SAP experience is a plus 


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