Sales Support Representative in Greensboro, NC at Advanced Personnel Resources

Date Posted: 6/30/2018

Job Snapshot

Job Description

Advanced Personnel Resources is recruiting to fill a long-term contract Sales Support Representative position servicing a well-known company in the triad. 



The qualified candidate will be responsible for the following.



•         Perform proper data entry per the job functions



•         Lead projects and assist with streamlining processes 



•         Provide parts assistance to repairing partners and customers.



•         Perform proper data base searches for dealers, repair facilities, etc.



•         Ensure that all required computer including Internet and phone system interactions are fulfilled



•         Ensure promises made to callers are fulfilled to their satisfaction.



•         Ensure that all customer interactions are according to the available working procedures.



•         Provide parts assistance to repairing partners and customers



•         Handle complaints



•         Actively participate in the constant development of the team including its working procedures and its working environment



•         Develop and maintain relationships with appropriate individuals and/or groups to ensure success in daily activities




•         Manage KPI's supporting company and departmental objectives

Job Requirements

Qualifications/Requirements


  • BS in Engineering or equivalent experience ( 5-10 years or working experience in lieu of degree) 

  • Requires strong data entry & strong MS Excel skills.

  • Requires strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment

  • Direct Dealer experience 

  • Requires strong interpersonal skills

  • Strong customer service background

  • Requires excellent negotiating skills supported by strong written and verbal communication skills.

  • Requires innovative problem solving, research and analytical skills.

  • Proficient in English / Spanish both oral and written a plus 

  • SAP experience is a plus 

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