Sales Support Representative in Greensboro, NC at Advanced Personnel Resources

Date Posted: 6/29/2018

Job Snapshot

  • Employee Type:
    Contractor
  • Location:
    701 Green Valley Road
    Greensboro, NC
  • Job Type:
    Engineering
  • Experience:
    At least 5 year(s)
  • Date Posted:
    6/29/2018

Job Description

Advanced Personnel Resources is recruiting to fill a long-term contract Sales Support Representative position servicing a well-known company in the triad. 

 

The qualified candidate will be responsible for the following.

·         Perform proper data entry per the job functions

·         Lead projects and assist with streamlining processes 

·         Provide parts assistance to repairing partners and customers.

·         Perform proper data base searches for dealers, repair facilities, etc.

·         Ensure that all required computer including Internet and phone system interactions are fulfilled

·         Ensure promises made to callers are fulfilled to their satisfaction.

·         Ensure that all customer interactions are according to the available working procedures.

·         Provide parts assistance to repairing partners and customers

·         Handle complaints

·         Actively participate in the constant development of the team including its working procedures and its working environment

·         Develop and maintain relationships with appropriate individuals and/or groups to ensure success in daily activities

·         Manage KPI's supporting company and departmental objectives

Job Requirements

Qualifications/Requirements

  • BS in Engineering or equivalent experience ( 5-10 years or working experience in lieu of degree) 
  • Requires strong data entry & strong MS Excel skills.
  • Requires strong organizational skills with the ability to prioritize and work effectively on multiple tasks in a fast-paced environment
  • Direct Dealer experience 
  • Requires strong interpersonal skills
  • Strong customer service background
  • Requires excellent negotiating skills supported by strong written and verbal communication skills.
  • Requires innovative problem solving, research and analytical skills.
  • Proficient in English / Spanish both oral and written a plus 
  • SAP experience is a plus 

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