Senior Customer Service Representative in Greensboro, NC at Advanced Personnel Resources

Date Posted: 10/1/2019

Job Snapshot

Job Description

Advanced Personnel Resources is currently seeking an experienced Senior Account Manager. Position will be responsible for tracking orders, monitoring inventory levels and updating customers on order status. Ideal candidates will have a minimum of 5 years of customer service experience preferably in either manufacturing or distribution.

Job Duties:

  • Process customer order entry through email, fax and online portal
  • Confirm orders against purchase order approval
  • Monitor inventory levels and update clients on backorder product or product delays
  • Update shipping department on urgent orders including last minute shipping scheduling
  • Follow up with customers on all order changes in a timely manner
  • Update internal tracking system with any order changes, delays or customer interactions
  • Submit orders after processing for invoice creation
  • Provide superior knowledge on all products and services
  • Monitor orders for movement and ensure timely delivery
  • Recognize and resolve all concerns or issues including adjustments or credits on opening and pending orders
  •  Quote prices for products and service

Job Requirements

  • Minimum of 5 years in a Senior Customer Service or Account Manager position
  • Minimum of 5 years of experience processing orders, monitoring inventory
  • Experience with SAP highly preferred or comparable system
  • Working knowledge of Microsoft Suite
  • Superior communication skills both written and verbal
  • Bachelor’s degree preferred but not required

If you are interested in this opportunity please email your resume to with a subject of Senior Account Manager. You can also go directly to our website at to apply directly with us. We look forward to helping you in your search.