Senior Customer Service Representative in Greensboro, NC at Advanced Personnel Resources

Date Posted: 6/30/2018

Job Snapshot

Job Description


DESCRIPTION




The overall responsibility of this position is to provide excellent customer support to the customers, to efficiently and effectively process a full range of customer requests and orders, and to support the outside sales efforts to service the customer.



  • Build and cultivate relationships with internal and external customers including understanding and interpreting their needs and expectations.

  • Ability to navigate various supplier web sites to gain information needed for supporting customer and outside sales requests.

  • Multitask and prioritize to bring multiple customer requests to a satisfactory conclusion at the same time.

  • Customer Order Management, data entry, expediting, change orders

  • Quoting price and delivery

  • Ability to problem solve, find solutions / options to resolve issues for customers.

  • To be accountable for your own efforts and abilities by regularly monitoring your individual progress with a “best yourself “attitude.

  • Ability to work towards “team effort” expectations, while maintain your own accountability to the team. 


Job Requirements


QUALIFICATIONS




Minimum experience of a High School education with 5+ years Customer Service experience in a problem solving, fast paced, technical environment or a College education with  3+ years Customer Service experience in a problem solving, fast paced , technical environment. 



Proficient with MS Office Products (Excel, Word, Outlook).   Experience using Netsuite ERP a plus.

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