Entry Level Technical Support in Greensboro, NC at Advanced Personnel Resources

Date Posted: 7/8/2024

Job Snapshot

Job Description

Advanced Personnel Resources is recruiting high-energy and dependable professionals for an exciting career as a Technical Support Representative! Ideal candidates will have a steady work history, 3+ years of customer service experience (retail or call center), and a drive to succeed in an interactive customer support atmosphere.

Job Requirements

Overview:

Technical Support Representatives must possess excellent verbal and written communication skills, be detail-oriented with a strong work ethic, have a strong technical and mechanical aptitude, and have a passion for helping others solve problems with patience, empathy, and care.

Job Duties:

  • Strive to become a Subject Matter Expert of clients’ products and services, and remain informed and knowledgeable of product and business changes
  • Resolve customer issues or concerns via phone, chat, or email by asking troubleshooting questions to diagnose and provide accurate product and service information, according to established policies and procedures
  • Accurately and efficiently update CRM system and databases of all customer inquiries and request of warranty replacements
  • Provide exemplary customer service by actively listening to customer issues or concerns, speak to customers in a professional dignified tone, provide empathy and understanding of the customer’s point of view, and handle every call with enthusiasm and pleasantries
  • Maintain required performance expectations in quality, availability, call handle time, attendance, promptness

Knowledge, Skills, & Competencies:

  • Exemplary Customer Service with ability to communicate with diverse audiences
  • Excellent Active Listening skills
  • Clear and tactful communication, both verbal and written
  • Service all customers, especially those agitated, with a pleasant and professional demeanor
  • Ability to build trust and rapport with customers and coworkers
  • Technical and mechanical aptitude with ability to understand, troubleshoot and resolve technical issues
  • Ability to manage customer information with sensitivity and discretion
  • Highly accurate and detail oriented
  • Ability to multi-task
  • Computer literate and proficient at typing
  • Excellent attendance and punctuality
  • Education - High School Diploma or equivalent

Benefits offered by APR

Medical, Dental, Term Life, Short-Term Disability, Holiday Pay, Service Bonus, Direct Deposit