Job Duties
- Ensure fast and accurate responses to all dealer parts identification questions through a global case management tool.
- Support customer business and ensure issues and concerns are handled promptly and efficiently
- Communication of the solution and necessary field action to our customers throughout North America via bill of material, technical bulletins, product updates, e-mail, and phone.
- Identify parts cataloguing concerns and implement fixes to ensure accurate information is provided to our customers.
- Champion catalogue and backend system improvements to improve the customer experience.
- Maintain detailed call/email logs of all customer inquiries & requests for assistance with the company’s case management system.
- Maintain communication with both the Production and Engineering team to ensure accurate information is provided to the customer.
- Additional duties as assigned by the Management
Minimum Qualifications
- HS Diploma or Equivalent required.
- Ability to read technical drawings and/or navigate electronic parts catalogues.
Preferred Qualifications
- 2 years of parts technical service or engineering experience within a related industry.
Benefits offered by APR until you are hired by our client:
Medical, Dental, Term Life, Short-Term Disability, Holiday Pay, Service Bonus, Direct Deposit