Automotive Parts Tech Analyst in Greensboro, NC at Advanced Personnel Resources

Date Posted: 4/5/2024

Job Snapshot

  • Employee Type:
  • Location:
    701 Green Valley Rd
    Greensboro, NC
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description

Advanced Personnel Resources is recruiting professionals for an Automotive Parts Tech Analyst position with our client located in Greensboro, NC. Ideal candidates will have 2+ years of parts technical service experience preferably within a heavy truck or manufacturing industry.

Hours: Monday-Friday 9 am-6 pm

Pay: $17-$19 per hour

Benefits offered by APR: Medical, Dental, Term Life, Short-Term Disability, Holiday Pay, Service Bonus, Direct Deposit

Job Description

Reporting to the North America Parts Manager. This position is responsible for providing parts catalogue and technical parts support to dealers and customers throughout North America.

Major Tasks, Responsibilities & Key Accountabilities

  • Ensure fast and accurate responses to all dealer parts identification questions through a global case management tool.
  • Support customer business and ensure issues and concerns are handled promptly and efficiently
  • Communication of the solution and necessary field action to our customers throughout North America via bill of material, technical bulletins, product updates, e-mail, and phone.
  • Identify parts cataloguing concerns and implement fixes to ensure accurate information is provided to our customers.
  • Champion catalogue and backend system improvements to improve the customer experience.
  • Maintain detailed call/email logs of all customer inquiries & requests for assistance with the company’s case management system.
  • Maintain communication with both the Production and Engineering team to ensure accurate information is provided to the customer.
  • Additional duties as assigned by the Management

Job Requirements

Minimum Qualifications

  • Ability to read technical drawings and/or navigate electronic parts catalogues.
  • Technical experience within Material Handling, Construction or Heavy Truck Industry or a similar industry preferred.

Preferred Qualifications

  • 2 years of parts technical service or engineering experience within a related industry.

Knowledge, Skills, Abilities & Competencies

  • A sense of urgency to deliver fast and accurate responses to dealer concerns.
  • Ability to take direction well, either written or verbally.
  • Effective verbal and written communication skills.
  • Excellent customer service, problem-solving and organizational skills.
  • Ability to be detail oriented and multi-task while maintaining a sense of urgency.

After you have applied to this position, give Misty Davis a call at 336.272.7720

For a list of all open positions, please visit


Advanced Personnel Resources has provided full service staffing solutions, recruiting and professional search services to the Triad region for over 30 years. Our team of highly experienced recruiting and staffing professionals are known for their market intelligence, unparalleled contacts, high-impact service and proven record in recruiting the most qualified job seekers specifically selected to match our clients' and candidates' needs. We work in partnership with a majority of the region's most well-known companies, institutions and healthcare practices from entrepreneurial start-ups to Fortune ranked corporations in fulfilling Professional, Administrative, Clinical / Non Clinical and Light Industrial staffing needs.