Supply Chain Coordinator in Greensboro, NC at Advanced Personnel Resources

Date Posted: 10/4/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    701 Green Valley Rd
    Greensboro, NC
  • Job Type:
  • Experience:
    At least 2 year(s)
  • Date Posted:
    10/4/2021

Job Description

The purpose of this position is to expedite all unavailable stocking and non-stocking parts to the Dealer network for specific Business Areas. This position is responsible for the quality and efficiency of determining the best method for delivering a part on an existing parts order including escalating situations. This position works closely with the Parts Services Order Desk.

Scope & Influence

This position reports to the Manager/Supervisor, Backorder Recovery and is located in Greensboro, NC.

Essential Functions

  • Handle multiple complex priorities of significant impact to the company with an appropriate sense of urgency.
  • Ensure all unavailable parts ordered are resourced and delivered ASAP in the most efficient, cost effective way to satisfy the needs of the Customer.
  • Establish and maintain a strong working relationship with Suppliers, Manufacturing Facilities, Purchasing, Procurement, Parts Planning, Pricing, Specifications, etc…
  • Establish and maintain a strong working knowledge of Supplier and Volvo Parts, Volvo and Mack mainframe systems, AS400, SPM,  Filemaker, DFS (Dealer Facing System - Compass), LPA processes, etc…
  • Coordinate, monitor and process parts class 1 and 2 backorders for the specific Business Areas.
  • Fully engage with the Emergency Services and Parts Services Order Desk Teams, ensuring work flow is implemented and streamlined, thereby minimizing down time for the end user/Customer.
  • Identify, report, and implement continuous process improvements which will ensure efficiencies in backorder recovery performance.
  • Meet team performance targets (KPI’s-Key Performance Indicators) for assigned customer base.
  • Work on continuous improvement through the Volvo Production System.
  • Act according to the Company Values.
  • Other duties as assigned by management.

Job Requirements

Minimum Education and Experience

  • Bachelor’s degree in a business-related field required
  • Experience working to find and expedite parts for Dealers and/or Customers preferred.
  • Demonstrated ability to work in a fast-paced team environment striving towards operational excellence guided by Volvo’s Values and the Code of Conduct.

Necessary Technical/Functional/Language Skills

  • As all documentation is in English, proficiency in the English language is required
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills.
  • Ability to work effectively independently, as well as in a team environment.
  • Accuracy and timeliness in the performance of assigned duties.
  • Basic negotiating skills.
  • Innovative problem solving, research and analytical skills.
  • Excellent computer skills, (Mainframe and Microsoft Windows environment).

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