Bi-lingual Customer Service Representative in Greensboro, NC at Advanced Personnel Resources

Date Posted: 12/31/2019

Job Snapshot

Job Description


The bilingual Customer Service Representative answers incoming calls, emails and other communications from customers – providing world class customer service. Takes customer orders, answer inquiries and questions, handles complaints, trouble shoot problems and provides information. Performs specifically assigned tasks on a daily basis and takes responsibility to ensure all tasks are done in an accurate and timely manner. Hours of this position will be 8 am – 5 pm Monday-Friday.

Duties & Responsibilities:

· Handles customer inquiries & takes their orders via phone, email, mail and chat.

· Researches, enters and updates required information using available resources.

· Manages and resolves customer complaints, identifies and escalates priority issues.

· Provides customers with accurate product and service information, follows up when needed.

· Manages a portfolio of assigned customer accounts, acting as the main contact for assigned outside sales rep and their customers. takes responsibility for their assigned account orders - ensuring excellent customer service.

· Makes outbound calls as assigned.

· Other duties as assigned.

Job Requirements

Education Required:

· High School Diploma Required. Degree preferred.

· Minimum of 2 years experience working in a high volume, fast paced smaller call center environment.

· Experience working with outside sales force & handling key and national accounts.

· Must speak, read and write both English and Spanish fluently.

· Strong computer skills, understanding of Microsoft Office products: Outlook, Excel & Word.

· Excellent communication skills, both verbal and written.

· Strong organizational skills.

· Demonstrated success managing sales account relationships.

· Good attention to detail - MUST be able to multi-task.

· Great attitude & ability to thrive in a close team environment.