Bi-lingual Customer Service Representative in Greensboro, NC at Advanced Personnel Resources

Date Posted: 8/27/2018

Job Snapshot

Job Description

Job Specifics- CSRs work directly with Call Center Account Reps, Supervisor, and Manager to ensure each customer and project are handled to meet the client's expectations and stated SLAs.

  • Learns clients' products and services, and keeps up to date with changes

  • Serves customers by providing accurate product and service information

  • Provides information in a prompt, efficient, courteous and professional manner

  • Ability to control the conversation and to be able to terminate calls appropriately

  • Responds to telephone inquiries and complaints using standard scripts, procedures and policies

  • Maintains customer records by keeping accurate records of discussions or correspondence with customers

  • Evaluates all relevant information to help solve customers' problems

  • Communicates appropriate options for resolution in a timely manner

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.

  • Assists with placement of orders, refunds or exchanges

  • Reports any developing trends or any unresolved or potential problem so that corrective action can be taken

  • Accesses the company's internal systems to obtain and extract order information to provide outstanding customer service

  • Utilizes computer technology to handle high volume of workload

Job Requirements

Knowledge, Skills, & Competencies

  • Attention to detail and accuracy

  • Ability to express oneself clearly and tactfully, both verbally and in writing

  • Excellent listening skills

  • Skilled in basic grammar and spelling

  • Stress tolerance

  • Ability to multi-task

  • Problem solving skills

  • Flexibility in job hours (may require Saturday or holiday hours)

  • Adaptability to handling diverse projects

  • Computer literate

  • Proficient at typing (require 40 wpm)

  • Excellent Attendance

  • Initiative

Education & Experience

  • Education - High School Diploma or equivalent

  • Experience - Call Center Experience helpful