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Collections Specialist in Greensboro, NC at Advanced Personnel Resources

Date Posted: 11/21/2018

Job Snapshot

Job Description

Advanced Personnel Resources is recruiting for an experienced Credit and Collections Representative.


The Credit & Collections Representative’s primary responsibility is to initiate collection activity and to resolve deductions and disputed balances for an assigned portfolio of accounts. This includes: phone calls and e-mails to customers to collect invoice payments, reconcile customer debit memos to identify deduction types, conduct research with internal departments to determine the validity of deduction amounts, submit credit memos for approval, collect deduction amounts that are due from customers, review orders on credit hold and recommend changes to credit limits as needed.


  • Contact customers to collect past due invoices.
  • Research and resolve customer disputes in a timely manner.
  • Review and approve orders on hold and escalate for approval as needed.
  • Review and process customer deductions.
  • Work with various internal departments to gather supporting documentation to determine validity of deducted amounts.
  • Submit request for credit memos as needed.
  • Reconcile A/P statements to A/R aging to ensure all invoices are set up for timely payment.
  • Prepare and send monthly A/R account statements to customers.
  • Perform write off procedures for uncollected balances and escalate for approval as needed.
  • Perform net down procedures for related credits & debits and escalate for approval as needed.
  • Recommend changes to customer credit limits as needed.
  • Provide documentation for audits as needed.
  • Maintain well documented customer files.

Job Requirements

  • Experience with Heavy phone contact/ Call Center
  • Heavy Data Entry